Last Updated February 12, 2025
Welcome to Chorus Call, a global conferencing services company. This Privacy Policy explains what personal information we collect from website visitors, conference participants, and existing and prospective clients, the legal basis for its use, how we share that information, and your choices concerning our information practices.
Chorus Call maintains a variety of websites and services. The privacy policies we post on those websites govern how we handle personal information in connection with those specific services and locations.
Personal Information We Collect
Information you provide to us includes:
● Contact details such as your first and last name, organization name (if applicable), address, email, and phone number.
● Account data such as the username and password that you, as an existing client, may use to track invoices online, request a conference reservation, or change your passcode for unassisted conferences.
● Communications that we exchange with you, including when you contact us with questions, feedback, or otherwise.
● Job applicant data when you use the “Careers” section of the services, such as your employment history, and as otherwise described in the Job Applicants section below.
● Conference and Collaboration Data (as further detailed below), including call recordings, chat logs, shared files, and transcriptions, which you and your participants generate while using our services.
● Other data not specifically listed here, which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection.
Automatic data collection
We, and our service providers, may automatically log and combine information about you, your computer or mobile device, and your interaction over time with the services, online resources, and our communications, such as:
● Device data such as your computer’s or mobile device’s operating system type and version, manufacturer and model, browser type, screen resolution, device type (e.g., phone, tablet), IP address (which is considered Personal Information), unique identifiers (including identifiers used for advertising purposes), language settings, and general location information such as city, state, or geographic area.
● Online activity data such as pages or screens you viewed, how long you spent on a page or screen, the website you visited before browsing to the services, navigation paths between pages or screens, information about your activity on a page or screen, access times, duration of access, and whether you have opened or otherwise engage with our communications, such as our marketing emails or clicked links or files within them.
● We collect such personal information automatically via cookies, pixel tags, local storage technologies, web beacons, or similar technologies on our services (collectively referred to as “Cookies”), including for conducting analytics and advertising. For more information on our use of Cookies, including how to opt-out, please see our Cookie Policy [REVISE LINK].
Third-party sources
We may combine personal information we receive from you with personal information we obtain from other sources, such as:
● Social media companies such as LinkedIn, X (formerly known as Twitter), and YouTube, when you interact with our profiles on those services.
● Publicly available sources such as government databases.
How We Use Personal Information and Legal Basis for Processing
We use personal information for the following purposes and rely on the corresponding legal basis as required by international laws, such as the GDPR.
| Purpose | Description | Legal Basis (e.g., GDPR) |
|---|---|---|
| Providing and supporting our services | To operate, maintain, and provide you with our services, and maintain call quality. | Contractual Necessity |
| Conference and Collaboration Functionality | To process and store data generated during a conference (e.g., recordings, chats, shared files). Access is limited to the client/host who initiated the conference, their authorized users, and necessary service personnel. Retention is governed by our retention policy (see below) or the terms agreed upon with the client. | Contractual Necessity |
| Communicate with you about our services | To respond to your requests, provide customer support, and communicate with you about our services, including by sending announcements, updates, security alerts, and support and administrative messages. | Legitimate Business Interests (Responding to user requests, service administration) |
| Improve, monitor, personalize, and protect our services | To understand your needs and interests, personalize your experience, troubleshoot, test and research, and to keep the services secure and investigate against fraudulent, harmful, unauthorized, or illegal activity. | Legitimate Business Interests (Service optimization, security, and fraud prevention) |
| Research and development | To analyze and improve the services and our business. We may use anonymized or de-identified data for these purposes. | Legitimate Business Interests (Business development and service enhancement) |
| Marketing and advertising | Direct marketing and Interest-based advertising (as described below). | Legitimate Business Interests (for existing customers, where permitted by law) or Consent (where required by law, such as for tracking technologies) |
| Compliance and protection | To comply with legal obligations, and to defend us against legal claims or disputes, including protecting our, your or others’ rights, auditing processes, enforcing terms, and responding to lawful requests from government authorities. | Legal Obligation and/or Legitimate Business Interests (Defense of legal claims, prevention of harm) |
How We Share Personal Information
We may share personal information with the following entities:
● Affiliates. Our current and future affiliates. Our affiliates may use personal information we share with them in a manner consistent with this Privacy Policy.
● Service providers. Companies and individuals that provide services on our behalf or help us operate the services or our business (such as hosting, IT, customer support, email delivery, and website analytics).
● Authorities and others. Law enforcement, government authorities, and private parties, as we believe in good faith to be necessary or appropriate for the Compliance and protection purposes described above.
● Advertising partners. Third-party advertising companies, including for the interest-based advertising described above, that may collect information on the website through cookies and other automated technologies.
Privacy Rights and Choices
Depending on your location, you may have rights regarding your personal information, including those granted under the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA/CPRA).
Your Rights include:
● Right to Access/Know: To receive a copy of your personal information and information about how we have collected and used it.
● Right to Correction: To correct personal information that is inaccurate or out of date.
● Right to Deletion (Erasure): To request the deletion of your personal information that we no longer need to provide the services or for other lawful purposes.
● Additional GDPR Rights: Including the Right to Object to processing, the Right to Restriction of Processing, and the Right to Data Portability.
California Specific Rights
● Right to Opt-Out of Sale or Sharing: Chorus Call engages in interest-based advertising, which may constitute the “Sharing” or “Sale” of personal information under CCPA/CPRA. You have the right to direct us not to sell or share your personal information.
● Do Not Sell or Share My Personal Information: [MANDATORY LINK TO OPT-OUT PAGE]
To make a request, please email us or write to us as provided in the “How to Contact Us” section below. We may ask for specific information from you to help us confirm your identity. California residents can empower an “authorized agent” to submit requests on their behalf.
Opt-Out of Marketing and Tracking
● Opt-out of marketing communications. You may opt out of marketing-related emails by following the opt-out or unsubscribe instructions in the communications you receive from us.
● Online tracking opt-out. You can opt out of interest-based advertising and manage your preferences as described in our Cookie Policy [REVISE LINK].
Security and Data Breach Notification
We employ a number of technical, organizational, and physical safeguards (e.g., encryption, access controls, regular security audits) designed to protect the personal information we collect. However, no security measures are failsafe, and we cannot guarantee the security of personal information.
Data Breach Notification: In the unlikely event of a security incident or data breach involving personal information, we will comply with all applicable legal obligations, including notifying affected individuals and supervisory authorities where required by law.
Job Applicants
We collect information you provide in connection with your job application (e.g., work history, resume data). We use this information on the basis of our Legitimate Business Interests to facilitate recruitment.
Retention of Applicant Data: We retain applicant data for the duration of the recruitment process and for a limited period thereafter, generally up to one (1) year, to comply with legal record-keeping obligations and in case a suitable role becomes available.
International Data Transfers
You will provide personal information directly to our website in the United States. We may also transfer personal information to our affiliates and service providers in the United States and other jurisdictions. Please note that such jurisdictions may not provide the same protections as the data protection laws in your home country.
When transferring personal information outside of the European Economic Area (EEA) or the United Kingdom (UK), we ensure relevant safeguards are in place, such as relying on an EU Commission or UK adequacy decision, or implementing Standard Contractual Clauses (SCCs) or other lawful transfer mechanisms.
Retention of Personal Information
Where required under applicable laws, we retain personal information only for as long as is necessary to fulfill the purposes for which it was collected and processed, to comply with our retention policies, and to meet applicable legal and regulatory obligations.
Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on the website.
How to Contact Us
Chorus Call, Inc. is the entity responsible for the processing of personal information and is the data controller in respect of such processing.
General Contact:
Email: privacy@choruscall.com
Write to us at:
Chorus Call, Inc.
2420 Mosside Boulevard
Monroeville, PA 15146
EEA/UK Specific Contact:
● If you are based in the EEA or UK, you can contact us by email at privacy@choruscall.com.
● If you wish to lodge a complaint with the data protection regulator, you can do so in the country of your residence, your place of work, or where you believe an incident took place.
